Before You Come – Check out our policies

Village of Northfield Program

Thank you for choosing to have your four-legged friend groomed with Wags on Willow.

Your pet will be in our care for approximately 3-4 hours, and we will call you when it is time for pick up.

DUE TO COVID-19, ALL DROPOFFS AND PICKUPS WILL NOW TAKE PLACE IN OUR STORE - ALL CLIENTS MUST WEAR A MASK

Because we schedule by appointment, we will give a 15-minute cushion to arrive for your appointment.  After that, it will be the groomer’s discretion as to whether they can still accommodate your pet, and if they can, there will be a $10 late fee added to your bill.

If you arrive past our closing time, there will be a $25 late pickup fee added to your bill.

Any prices given over the phone or at check-in are estimates. 

We try our best to give accurate estimates, but additional charges may be incurred for coat condition matting and handling fees.

Thank you for your understanding. We appreciate your business!

 

Updated 7.2020